Last Updated: April 30, 2025
By booking a service from FreshNest Fabric Care, you agree to the terms outlined below. These terms are kept simple and transparent so you always know what to expect.
FreshNest offers on-site deep cleaning for sofas, mattresses, chairs, and recliners. All work is performed by trained and verified technicians using eco-safe materials.
All bookings are accepted via direct phone or WhatsApp communication. Time slots are confirmed based on technician availability. We do not offer online form booking or automated scheduling.
Payments are accepted after service is complete — via cash, UPI, or bank transfer. No advance or prepayment is required. For bulk/commercial jobs, partial deposits may be requested with prior notice.
If you need to cancel or reschedule, please notify us at least 1 hour before your scheduled slot. Same-day cancellations after dispatch may incur a visit fee of ₹100–₹200.
If you're not satisfied with our work, we offer a free re-cleaning within 48 hours. Refunds are processed only if re-cleaning isn’t feasible. See our Refund Policy for full terms.
You must ensure safe access to furniture and electrical outlets. Fragile items should be removed from nearby areas. Children and pets must be kept clear of the workspace during cleaning.
We are not responsible for pre-existing fabric damage, water-sensitive materials not disclosed in advance, or stains that are beyond removal. Liability is limited to the paid service amount only.
We may update these terms from time to time. The latest version will always be published here on this page.
📧 Email: support@freshnestcleaning.site
📞 Phone: +91 95954 67821
📍 Gurugram, Haryana, India