Refund Policy

Effective Date: April 30, 2025

FreshNest Fabric Care strives for full customer satisfaction. Since we do not accept online payments and most services are paid only after completion, refunds are rare — but our policy is outlined clearly below.

1. Payment After Service

Our service model is simple: pay only after the job is complete. No advance payments or deposits are required unless pre-approved for bulk or corporate services.

2. Re-Clean Policy

If you're not satisfied with the cleaning, notify us within 24 hours. We will offer a free re-cleaning session within 2 working days. This is the first step before any refund is considered.

3. Refund Eligibility

Refunds are only considered under the following conditions:

Service was not delivered at all after confirmation.
Our technician arrived but the job was canceled by us due to internal error.
Re-cleaning was promised but not provided within 72 hours.

4. Mode of Refund

If a refund is approved, it will be processed via UPI or bank transfer to the original payer. Refunds take 3–5 working days from approval to reflect in your account.

5. Service Denied On-Site

If the customer cancels after the team has arrived and setup is complete, a basic ₹100–₹200 visit fee may apply depending on location and manpower.

6. Contact for Issues

📧 Email: support@freshnestcleaning.site

📞 Phone: +91 95954 67821

📍 Address: Gurugram, Haryana, India